We have been aware of counterfeit SUNLITE interfaces available in the market for several years but the problem has now reached a breaking point. Therefore we have decided to protect our business and genuine customers by applying a ZERO TOLERANCE policy from January 2020 onwards.
We would like to emphasize that copying our SUNLITE product is a crime and it is punishable by law.
You can read more about the actions taken below.
Most of the copies are manufactured in China and sold worldwide on different online platforms. It is therefore easy for anyone to order a counterfeit product online and have it delivered to Europe/America.
Our top priority is to ban these companies. We are proud to say that hundreds of fake SUNLITE interface resellers have been banned from these platforms so far.
We have also decided to take legal action against importers or resellers of such copies.
Whether it is for a gig at the weekend or to be installed in a club, the use of a fake SUNLITE interface is prosecutable.
Our goal is not to fight with operators and users but you must know that as a user of a fake SUNLITE interface you expose yourself to prosecution.
Our SUNLITE interfaces are made to high-quality standards; counterfeiters use poor quality components. By installing a copy you take a risk, not only for yourself, but also your customers.
Owners of genuine SUNLITE interfaces are welcome to download and use the most recent software version available on our website and benefit from the latest innovations. This is not possible with a fake interface as we never stop adding protections to our software.
Owners of genuine SUNLITE interfaces receive free tech support from us; We do not provide support for fake products.
Genuine SUNLITE interfaces are covered by a 2-year warranty; This is not true for fake interfaces.
If you have any doubts about the authenticity of your interface, feel free to contact us. We will be happy to help you investigate the origin and will do our best to come up with a solution.
When buying a SUNLITE interface, remember the old adage: If it sounds too good to be true, it probably is.